Shipping policy

Ordering & Shipping Policy

1.      Homemade Doggy Treat Processing Orders

  • All of our delicious treats are lovingly made in-house using fresh, pet-safe ingredients. As our treats are freshly prepared, there should be no significant delays in processing or delivery.
  • We take pride in ensuring your furry family members receive the freshest products possible.

2.      Pet Apparel, Collars, Harnesses & Accessories Processing Orders

  • All pet apparel, collars, harnesses, and accessories are specially ordered once your order has been placed.
  • Please allow up to 14 business days for your order to be processed and prepared before dispatch.
  • We appreciate your patience, as this helps us provide quality products for your pets.

3. Shipping Rates & Fees

  • Free shipping on all orders over R1,250.
  • Orders below R1,250 are subject to a R119 delivery fee.
  • All orders are shipped via courier.
  • We do not charge any handling fees.

4. Processing & Delivery Times

  • Orders are dispatched within one working day after payment confirmation for doggy treats.
  • Please allow up to 14 business days for your order to be processed and prepared before dispatch when ordering pet apparel, accessories, collars, harnesses and dog tags.  
  • Delivery timeframes:
    • 1 – 3 business days for main cities.
    • Up to 7 business days for outlying areas.
  • All orders are shipped via express courier delivery.
  • Orders are shipped only on business days.
  • Orders placed after 2 PM will be processed on the following working day.

3. Shipping Carriers & Tracking

  • We partner with leading courier companies to ensure reliable and fast delivery.
  • Once your order has been shipped, you will receive a tracking email with a link to track your package.
  • Customers can use the courier’s website to check delivery updates.

4. Shipping Destinations

We currently ship nationwide within South Africa. International shipping is not available at this time.

5. Failed Deliveries & Returns

If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.

Please refer to our Returns Policy for details on how to handle returns.

For any shipping-related inquiries, feel free to contact our support team.